Terms and Conditions

Last Updated: October 9, 2026

Welcome to Gemone Diamonds. These Terms and Conditions govern your access to and use of our website and the purchase of diamonds, fine jewelry, and related products. By accessing our website or placing an order, you agree to these terms and our applicable policies.

If you do not agree with these Terms and Conditions, please do not use our website or services.

1. Website Access and Changes

• We reserve the right to update, modify, suspend, or discontinue any part of our website or services at any time, subject to applicable law.

• Product descriptions, prices, availability, images, and other website information may be updated without prior notice.

• We make reasonable efforts to ensure that website information is accurate and current. However, errors or omissions may occasionally occur.

• We reserve the right to correct errors, cancel orders affected by material pricing or listing errors, and notify customers where appropriate, subject to applicable law.

• Your use of the website remains subject to these Terms and Conditions and any applicable policies.

2. Orders and Contract Formation

• Placing an order constitutes an offer to purchase the selected products.

• An order confirmation or payment acknowledgment does not necessarily mean that the order has been finally accepted.

• An order becomes binding upon acceptance by Gemone Diamond, subject to applicable law.

• We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, suspected fraudulent activity, payment authorization issues, or material pricing errors.

• If payment has been received for an order that is cancelled, any applicable refund will be processed in accordance with our Return, Refund and Order Cancellation Policy and applicable law.

• Customers are responsible for providing accurate contact, billing, and shipping information when placing an order.

3. Product Information and Availability

• We make reasonable efforts to display accurate product descriptions, specifications, dimensions, gemstone details, and images.

• Actual product appearance may vary slightly due to photography, lighting, screen settings, or production differences.

• Product availability may change, and placing an item in your cart does not guarantee its availability.

• Diamond and gemstone characteristics may vary according to the individual stone and its specifications. Customers should review the available product details and certification information before purchasing.

• If a material discrepancy or product availability issue arises, we will take appropriate steps in accordance with applicable law and our relevant policies.

4. Pricing and Payment

• All prices and applicable charges will be displayed or communicated before you complete your purchase, subject to applicable law.

• Available payment methods will be displayed at checkout or communicated by our authorized sales team.

• By submitting a payment, you confirm that you are authorized to use the selected payment method.

• Payments may be subject to verification, authorization, and fraud prevention checks.

• Orders will be processed for fulfillment after the required payment has been successfully received and verified.

• Customers are responsible for applicable taxes, duties, and import charges where required by law, as disclosed during the purchase process or under our applicable policies.

• If a payment fails or cannot be verified, we may delay processing or cancel the order, subject to applicable law.

5. Shipping and Delivery

• Orders will be dispatched after payment has been received and the products are ready for shipment.

• We use established shipping and logistics providers, which may include FedEx or other carriers depending on the destination and service selected.

• Standard Delivery: The estimated delivery timeframe is 10–15 business days.

• Expedited Delivery: Where available and selected, the estimated delivery timeframe is 5–7 days, subject to the service terms and destination.

• Delivery estimates may vary depending on manufacturing or processing requirements, destination, customs clearance, carrier operations, public holidays, and other circumstances beyond our reasonable control.

• Tracking details will be provided when available.

• Customers must provide a complete and accurate shipping address and contact information.

• International shipments may be subject to customs inspections, import duties, taxes, and other local requirements. Customers are responsible for applicable charges unless otherwise stated.

• If a shipment is delayed, lost, damaged, or undeliverable, please contact our customer support team so that we can assist in accordance with applicable law and the relevant shipping and refund policies.

6. Returns, Refunds and Exchanges

• Eligible jewelry may be returned or exchanged within 30 days from the shipment date, subject to our Return, Refund and Order Cancellation Policy.

• Returned products must meet the applicable eligibility requirements, including condition, original packaging, tags, certificates, documentation, and proof of purchase.

• Custom-made and special-order products are subject to the restrictions stated in our return policy and applicable law.

• Return shipping and insurance costs are the customer's responsibility where applicable, except where an item was supplied in error or applicable law requires otherwise.

• Refunds will be processed after the returned product has been received and inspected, subject to the applicable policy and legal requirements.

• For complete return instructions and eligibility conditions, please review our Return, Refund & Order Cancellation Policy.

7. Order Cancellation

• Orders may be cancelled within 48 hours of placement, subject to our cancellation policy.

• A 12% cancellation fee may apply to eligible cancellations requested after 48 hours, subject to applicable law.

• Orders cannot be cancelled once shipped, except where required by applicable law.

• Custom-made and special-order products are subject to the cancellation restrictions stated in our cancellation policy and applicable law.

• Customers must contact our customer support team with their order number and cancellation request.

8. Intellectual Property

All website content, including text, photographs, graphics, logos, product images, designs, and other materials, is owned by Gemone Diamond or used with appropriate authorization, unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially use our website content without prior written permission, except where permitted by law.

9. Acceptable Website Use

You agree not to:

• Use our website for unlawful, fraudulent, or unauthorized activities.

• Attempt to interfere with website security, functionality, or availability.

• Submit false, misleading, or unauthorized payment or order information.

• Copy, scrape, or misuse website content in violation of applicable law or our rights.

• Use our website in a manner that infringes the rights of Gemone Diamond or any third party.

We may restrict access where reasonably necessary to protect our website, customers, or business, subject to applicable law.

10. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy to understand our data practices and your applicable privacy rights.

11. Limitation of Liability

To the extent permitted by applicable law, Gemone Diamond will not be liable for indirect or consequential losses arising from website interruptions, third-party service disruptions, or circumstances beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer rights or liability that cannot legally be excluded.

12. Events Beyond Our Reasonable Control

We will make reasonable efforts to fulfill our obligations. However, fulfillment or delivery may be affected by events beyond our reasonable control, including natural disasters, transportation disruptions, customs delays, government restrictions, labor disputes, and interruptions to essential services.

Where such events affect an order, we will take reasonable steps to communicate relevant updates and address the situation in accordance with applicable law.

13. Governing Law and Disputes

These Terms and Conditions are subject to applicable laws and regulations. Any governing-law, jurisdiction, or dispute-resolution provisions will be applied in accordance with the laws applicable to the transaction and the customer's mandatory legal rights.

Nothing in these terms is intended to deprive consumers of protections that cannot lawfully be waived.

14. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes to our products, services, business practices, or legal requirements.

Updated terms will be published on this page with a revised date. Changes will apply as permitted by applicable law and will not retroactively remove rights that customers have already acquired.

15. Contact Us

For questions about these Terms and Conditions, orders, payments, shipping, or other purchases, please contact our customer support team.

Brand: Gemone Diamond
Email: info@gemonediamond.com
Website: https://gemonediamond.com/